Remote Bilingual (Spanish/English) Account Manager

• Customer Service & Retention
  • Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support.
  • Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups.
  • Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures.
• Sales (In-Book Pivoting)
  • During service interactions, identify needs and recommend additional lines (Auto, Home, Umbrella; Life/Health if licensed).
  • Generate quotes, manage follow-ups, close opportunities or hand off to a producer.
  • Meet or exceed monthly activity, quality, and production goals.
• Teamwork & Compliance
  • Collaborate with the agent and teammates to deliver a seamless client experience.
  • Adhere to privacy, documentation, and service-level standards.

• Fluent Spanish and English (required)—professional verbal and written communication in both.
• State Farm agency experience (required) with strong working knowledge of ECRM/Agent Toolkit and State Farm workflows.
• Active P&C license (required); Life & Health preferred or willingness to obtain.
• Demonstrated success in both service and sales (cross-sell/upsell) with a customer-first mindset.
• Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure.
• Remote-ready setup reliable high-speed internet, quiet/secure workspace, and comfort on video meetings.

• Compensation Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes.
• Growth Clear pathways into senior service, producer/sales, or leadership roles.
• Training Ongoing product, sales, and compliance training to continually sharpen your skills.
• Culture Supportive, collaborative team focused on doing what’s best for the customer.

• Full-time, Monday–Friday during EST. business hours (some flexibility as business needs evolve).

• Your Spanish/English proficiency level,
• Your P&C license state/number (and Life & Health, if applicable),
• A brief summary of your State Farm agency experience (tools used, responsibilities, tenure).